Frequently Asked Questions
Questions From Artists
- Can anyone create a portfolio?
Yes. There is no place for elitism at BAM! and we want to encourage artists from all walks of life to show case their work. This will make BAM! colourful, different,
- Can I upload artwork through the App?
No. The App is the platform where your artwork will be viewed by your customers. By using the App, customers can access the site, anywhere, anytime. To upload artwork direct to the App, you will need to create your profile on our website www.baxters-art.com
- Where will my artwork be exhibited?
We understand artists have vastly different levels of skill and professional experience, so artwork will be categorised accordingly. We will support art from Masters, Professional, Emerging Artists and Exceptional. We will use the information you provide in the Bio to start this process, so please provide us with as much information as possible
- Is BAM! considering Augmented Reality?
Considering it?? We already have it! This makes us the first App in the art world to implement this exciting technology allowing customers to see your artwork on any wall, anywhere in real size! You can find all the details and simple instructions on our website www.baxters-art.com
- How accurate do my artwork dimensions be?
Very! We cannot emphasize the importance of this enough. Firstly, delivery costs are calculated according to your artwork dimensions and weight and secondly, an AR image relies totally on your dimensions to show an accurate image to the buyer.
- How much does it cost to join BAM!?
Nothing! BAM! is a free gallery. It’s free to showcase your work and it’s free to view.
- Can I continue to exhibit my work on other platforms?
Yes of course! We don’t ask for any commitment or exclusivity. We want to support your career so fully understand if want to showcase your work on multiple platforms.
- What is your commission structure?
It is totally free to sign up to BAM! and you can showcase as much or as little of your work as you wish. If you sell any items, you will receive 93% of the selling price. By deducting just 7% commission we are working within our mission to genuinely support the artists and their work.
- How do you attract buyers to BAM!?
We work very hard to connect with artists and art lovers all over the world using all the available platforms available to us. We also encourage our artists to use the BAM! social media platforms to promote their own work and use their own sites to let their followers know that their work can be viewed and purchased through the exciting BAM! app! BAM! is available on Facebook and Instagram.
Whilst individual customers will of course always be important to BAM!, our business model is also set to focus on taking BAM! to corporate clients, such as interior designers and hotel groups who will find buying art for their properties so much easier using the BAM! augmented reality feature (simply click on the AR icon and see artwork on any wall within your home, studio or meeting place!).
- Can I set my own selling price?
Yes. At BAM! the artist is always in control. By not having to consider expensive gallery fees, the artist is free to price their work fairly and realistically, which is great news for customers.
11.How will I be paid and how long does it take?
We will pay you through PayPal, 14 days after the item has been delivered to the customer. This is in accordance with our 14-day returns policy. If you prefer to be paid direct into your bank, we can do that too.
*Please note the BAM! payment system for direct payments is still under development so this section within your BAM! profile is currently inactive
- Do I have complete control over the way my portfolio is managed?
Absolutely yes, yes, yes! How you display your work is totally up to you. You can add or remove work whenever you like. BAM! will even provide you with your own personal dashboard to help you manage your gallery by tracking your sales and orders.
- Is there a limit to my how many items I can showcase?
No, not at all. How many items you upload into your gallery is entirely up to you.
- How many photographs of my work can I include?
We recommend a maximum of three images for each artwork.
- Can I upload videos?
Yes, yes, yes but please keep them short and sweet!
*Please note our platform only accepts URL’s from YouTube.
- Can I upload my own personal profile and story?
Yes, absolutely. When you create your profile page, you will see a section “About Me” where you are free to write anything you think might interest the reader. Please also include details of any exhibitions you have taken part in or awards you have as this will help us curate your artwork.
- If I need help can I talk to a support centre?
As a global business operating across several different time zones, in the first instance you should email us at email@example.com. In the unlikely event that we cannot answer any query you may have satisfactorily, we will arrange to call you. For this reason, please make sure you enter acorrect telephone number with country code when creating your profile.
- How long can I display an item for?
As the artist, you retain complete control over work displaying it for as long as you like.
- Do you offer any guidelines on selling prices?
No. Our ethos is that the artist should have complete control over their work, including its value. You may wish to benchmark your work against other artists on the BAM! site, but ultimately it is your decision.
- What assurances do you offer that artists are genuine?
BAM! is no place for elitism and all artists are welcome. However we endeavour to validate the identity of all our artists through BAM! certification. As technology develops this process will become more and more sophisticated and fool proof. We also ensure all our artists comply with our terms and conditions but we also have to rely on their honesty and integrity. If at anytime we feel an artist is abusing the values of BAM! we will deal with this on a case by case basis
- Are there any restrictions on what can be sold on BAM!?
No. However, we reserve the right to uphold local laws and respect local customs. If at any time we deem an item to be offensive, we may have to remove it.
- Will I have to ship the items myself?
We have partnered with DHL and as soon as a purchase has been made you can arrange a collection date. All you have to do is wrap it up.
- Do I have to use DHL? What happens if the buyer lives locally to me?
As in international market leader, DHL provides a safe, secure and efficient delivery service offering both artists and buyers peace of mind. However should you wish to arrange a different delivery method, in the first instance, please contact our support team at firstname.lastname@example.org
- Who pays the shipping costs and how are they calculated?
Our pricing structure is based upon Express and Standard delivery. The cost of the shipment directly corresponds with the shipping details of your work, along with the time expectations for delivery. For this reason, please be as accurate as possible when entering the size dimensions and weight of your artwork. Shipping costs are calculated at the time of purchase and are borne by the customer.
- What happens if an item is returned?
Like all on line purchases, we offer customers peace of mind by allowing any item to be returned within 14 days. If a customer is returning an item for any reason other than damage or misrepresentation, ie they have simply changed their mind, all return costs will be borne by them.
- Do I need to include any returns information in my delivery?
DHL will include a return note in all deliveries. The customer simply has to follow the instructions and DHL will take care of the rest. You will be notified of any return and you will be able to track it’s progress on the DHL website at www.dhl.com
- What insurance policies are in place during transit?
By partnering with global courier DHL, items are automatically insured up to the value of USD$5,00. If your artwork is valued above this, please contact us at email@example.com and our Premier Team will liaise with DHL directly to arrange the appropriate insurance. If in the unlikely event of your item being damaged in transit, all monies and costs incurred are fully recoverable.
- Do I have to price my artwork in US$?
We debated the issue of currency long and hard. As BAM! is a global platform we opted to use the most internationally recognised currency and this is the USD$. If you need assistance converting into dollars, please let us know. We’d be happy to help. When your artowk is sold and we pay you through PayPal, the amount will automatically be converted into your local currency.
Questions From Buyers
- Do I need to set up an account in order to make a purchase?
You can view all the artwork on BAM! simply by downloading the App but should you wish to make a purchase you will need to create an account and you can do this on the App. It’s really very easy and will only take you a few moments. Your details will be stored making any future purchases a quick and simple process.
- What payment methods do you accept?
We accept all major credit cards and in some countries, online payments will be accepted. However, as a responsible trader, BAM! recommends PayPal as the preferred way to manage financial transactions, so you can buy and sell with confidence. PayPal offer further peace of mind with their buyer protection policy ensuring a full refund should your item not arrive as described or doesn’t arrive at all. To open an account and for further information, visit https://www.paypal.com
- Can I order something as a gift and have it delivered direct?
Yes. The BAM! order process allows you to specify a delivery address different to your own.
- How will I know when new works by artists I like have been added?
Our artists control their own platform content so they can add new artworks whenever they like. It’s best to just keep checking your favourite artist’s gallery to see if there is anything new and exciting. The beauty of BAM! as an App means you can click to look anytime, anywhere.
- What is Augmented Reality and how do I use it?
As the first art App to offer this ground-breaking technology, we’re not surprised if you are not sure what it is. Put simply, AR allows you to see any artwork you may like on any wall, anywhere, in real size. Imagine being able to see how that painting you like would look on your own wall! Look out for the AR logo under each piece of artwork , click and go.
* We strongly recommend using a ‘trigger’ for a stable image. You can print your own trigger, and find simple instructions at http://baxters-art.com/ . As technology improves, the AR will work without a trigger, but this may take a few more months.
**Please note that AR is an amazing tool but it relies heavily on the artwork dimensions, so always best to double check you are happy with these.
- How will my purchase be delivered?
All deliveries will be handled by DHL. With a presence in over 220 countries it is the world’s leading postal company offering a remarkable range of logistics solutions including taking care of any customs requirements. Our partnership with DHL means you will always be able to track your BAM! purchase at www.dhl.com
- When will I receive my purchase?
Same country deliveries are usually between 3-5 days whilst international deliveries may take up to 3 weeks. However, all delivery dates are estimates only. If you need your purchase by a specific date, contact firstname.lastname@example.org for further advice. At all times you will be able to track the status of your delivery by visiting the DHL website at www.dhl.com
- How are shipping costs calculated?
Our pricing structure in based upon Express and Standard delivery. The cost of the shipment directly corresponds with the shipping details of the consignment, along with the time expectations for delivery.
- Will I pay a service fee?
At BAM! we understand customers want to pay the price they see with no hidden suprises so there are no service fees or admin charges. The buyer only pays the price of the artwork plus delivery costs
- Can I combine multiple purchases into one delivery to reduce shipping costs?
Unfortunately, this will not be possible as our artists come from all different parts of the world so each purchase will incur separate delivery costs.
- Who is responsible for any duties or taxes when importing items?
Unless exempt, and there is no reason to think purchases from BAM! will be, all imported goods are subject to customs duties and taxes which vary according to the countries involved and what is being shipped. By partnering with DHL, a courier with global expertise in such matters, BAM! offers buyers peace of mind, as DHL will take care of all duties, taxes and any required declaration filing ensuring a smooth journey from loading to arrival.
- Will you assist me regarding duties incurred on returns?
If you are returning an item to it’s country of origin, you will not incur further duty payments
- Which countries do you deliver to?
We honestly can’t think of anywhere we don’t deliver to! However, if you have any queries please check on the DHL website at www.dhl.com
- Can I cancel my order at anytime?
You can make changes or cancel your order at any time before your order has been processed. To make changes to your order, please contact BAM! at email@example.com. If your order has already been dispatched, you will be able to return and request a refund in accordance with our Returns Policy.
- Will my purchase be insured during transit?
Yes. By partnering with global courier DHL, items are automatically insured up to USD$5,000. If in the unlikely event of your item being damaged in transit, all monies and costs incurred are fully recoverable. If artwork is valued above this amount, no problem! Our team will liaise with DHL to arrange premium insurance
- What should do I do if the item arrives damaged or broken?
Within three (3) days of your item delivery date, please email firstname.lastname@example.org providing us with details of the defects with accompanying photographs. One of our team will contact you to advise on the next steps.
- Can I return an item if I change my mind?
No problem! You can return any item for a refund, within 14 days of receiving your original order. Please let us know you’re returning something by filling in the note inside your account profile and send it back to us. We have returns notes for several countries. If yours isn’t listed, you’ll need to select the ‘Rest of World’ returns note, or if you’re returning from Europe and your country isn’t listed, you’ll need the ‘Rest of Europe’ returns note.
We’ll refund the price you paid for your item, including sale items, back to your original payment method. The goods are your responsibility until they reach the Artist, so make sure they’re packed up properly and can’t get damaged on the way! All goods will be inspected on return and whilst we will endeavour to accept all returns, in the unlikely event that an item is returned in an unsuitable condition, we may not be able to accept it. Please note returns don’t need to be in their original packaging
- Who will pay the delivery charges and duties for returned items?
If an item has arrived damaged or is deemed to be significantly different to that advertised, we will cover all costs. If you have simply changed your mind, you will be responsible for the cost of returning the unwanted items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
- How can I be sure the work is genuine?
We endeavour to validate the identity of all our artists through BAM! certification. As technology develops this process will become more and more sophisticated and fool proof. We ensure all our artists comply with our terms and conditions but we also have to rely on their honesty and integrity. We encourage all our customers to inform us of any known misrepresentation.
- Can I pay for an item in instalments?
Unfortunately, at this point in time, we are not able to offer this option.
- What is the definition of a limited edition?
A limited edition is normally hand signed and numbered by the artist. There may be just two prints or there may be 1000! Small numbers are more common as it is assumed their limited number adds value
- Can I contact the artist direct?
In order to safeguard the privacy of our artists, all messages will be communicated through the BAM messaging portal.
- Can I download BAM! onto my laptop or tablet?
You can visit our website for an overview of BAM! on any platform but to view the available art pieces and make purchases, you will need to download the BAM! App onto a smartphone or tablet . This is a free purchase through either Google play or the Apple store
- If I need help, can I talk to anyone?
As a global business operating across several different time zones, in the first instance you should email us at email@example.com. In the unlikely event that we cannot answer your query satisfactorily, we will arrange to call you. For this reason, please ensure you enter the correct telephone number when creating your profile.
Commission and Payment
Purchasing: For purchasing artwork we accept all major credit cards but as responsible trader, BAM! recommends PayPal as the preferred way to manage and move money, secure in the knowledge that they have invested millions building a safe money management system so you can buy and sell with confidence.
Paying the Artist: BAM! offers buyers a 14-day returns policy. When this period expires and we are sure the artwork is not going to be returned we will transfer 93% of the selling price to the artist. Our recommended method of payment is through PayPal but we can also offer a direct bank to bank transfer.
PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. To open an account and for further information, visit https://www.paypal.com
You may have noticed all artwork is priced in $USD. We debated the issue of currency long and hard. As BAM! is a global platform we opted to use the most internationally recognised currency and this is the $USD. If you need assistance converting into dollars, please let us know. We’d be happy to help. When your artwork is sold and we pay you through PayPal, the amount will automatically be converted back into your local currency.
Over the years, we have encountered many cases of items damaged during transit as a result of poor packaging. It’s very important that your goods are packed well in preparation for shipments going via regular airmail or any courier service. In an unfortunate event, if they still get damaged during transit you can make a claim against the postal service provider1 or courier company. Today, every parcel sent via postal or courier modes is passed down a robotic conveyor belt with no or minimal human intervention, so make sure that your parcel is robust enough to withstand this kind of automated handling.
Here are some useful tips to help senders know what should and should not be done when they prepare their shipments.
Use Bubble Wrap ®
If you are sending a small item, you may wish to use a zip-lock bag or poly bag to waterproof it. It is inevitable that all shipments are unavoidably subject to shocks during transportation. Wrapping them individually with Bubble Wrap ® will ensure the items don’t cause damage to one another.
Use the right box or mailer bag
New e-commerce Merchants often do not know how to choose a correct size box to pack their items? The rule of thumb is to select a box that allows 2 inches of packing cushioning all around the item. Do not send your shipments in heavily marked boxes. It is recommended that you use good conditioned corrugated boxes. Recycling a box that has collapsed walls will not be able to protect the shipment through the transit.
For small items, senders may also consider placing the items in Kraft bubble envelopes or poly bubble mailers. Fill the base of the box with cushioning materials, use loose fills/ foam peanuts or layers of Bubble Wraps ® to cushion your shipment on all sides tomake sure it arrives in good shape. Make sure that the contents do not come in to contact with the outer packaging.
Create a double wall at the bottom of the box
Insert a double corrugated card on top of the loose fill to create a double wall at the bottom of the box. Add further cushioning. Add more loose fill or foam peanuts on top of the card in preparation for the item. Insert a double wall divider. This will prevent the contents coming into contact with the outer packaging on the sides of the box. Surround the wrapped object with cushioning This will prevent the item from moving during transportation. Cushioning with loose fills, foam peanuts or bubble wrap should be able to absorb the shock and vibrations during transit. Insert a card to create another double wall on top. Place a firm card on top of the cushioning material to make sure everything is in place. Also allow some room to place extra cushioning on top.
Extra protection on top
Protect the upper side of your package by filling up the remaining space with more cushioning material.
Close the package carefully
Make sure the box is closed carefully, so no cushioning material can get out. Do not over-pack the boxuntil it bulges. Using a good quality, rigid box with intact flaps is advisable
Close the box securely with strong tape
Seal all sides of your package with pressure-sensitive plastic tape (OPP tapes are recommended), preferably around 2 inches (51mm) in width. It is not recommended to use Masking Tapes to seal up the box. Masking tapes are removable adhesive tapes originally designed to help painters mask one part of an area while an adjacent area is being worked on.
Add the finishing touches
Do not use strings or cords: they may get tangled up in an automated sorting equipment. Place your address and shipping labels (preferably printed instead of handwritten) on the top surface of the box, avoid putting them on seams, closures or on the sealing tape.
Never strap two parcels together
If you have two parts to a delivery, do not strap them together and send them as one parcel as this could result in a loss and you won’t be compensated. If you have two parcels, send them separately or find a suitable box to pack them as a single package.
Where available, all deliveries will be handled by DHL. With a presence in over 220 countries it is the world’s leading courier company, offering a remarkable range of logistics solutions.
Our Postage and package pricing structure is based upon Express and Standard delivery. Shipping costs are based upon express and standard delivery and are calculated at the time of purchase and borne by the customer. Delivery costs correspond directly with the shipping details of the artwork work so it is important that size dimensions and weight are entered into the App as accurately as possible. As soon as a purchase has been made DHL will contact you to arrange a collection date. All you have to do is package up your artwork ready for delivery. You can track delivery progress by either using the tracking feature within the App or by logging into www.dhl.com.
By partnering with DHL, all artwork is automatically insured up to the value of $5,000. If your artwork is valued higher than $5,000, our premium team will liasie directly with DHL to arrange adequate insurance. Contact firstname.lastname@example.org to discuss this further.
If you have any further questions, please visit our Frequently Asked Questions (FAQs) section to see whether the answer to your question can be found there. These can be viewed through either the website or the App. If you can’t find what you’re looking for, please contact our helpful team at email@example.com
Exchange and Return Policy
Domestic & International Customers
Like all on line purchases, we offer customers peace of mind by allowing any item to be returned within 14 days. If a customer is returning an item for any reason other than damage or misrepresentation, ie they have simply changed their mind, all return costs will be borne by them.
DHL will include a return note in all deliveries. The customer simply has to follow the instructions and DHL will take care of the rest. You will be notified of any return and you will be able to track it’s progress on the DHL website at www.dhl.com
If you have any further questions, please visit our Frequently Asked Questions (FAQs) section to see whether the answer to your question can be found there. These can be viewed through either the website or the App. If you can’t find what you’re looking for, please contact our helpful team at firstname.lastname@example.org.
Scope and Consent
This Privacy Notice describes our collection, use, disclosure, retention and protection of your personal information. It applies to any Baxters International (Art) site where this Privacy Notice appears in the footer, and to any Baxters International (Art) application, service, or tool (collectively “Services”) where this Privacy Notice is referenced, regardless of how you access or use them, including through mobile devices. “BAM!” refers to Baxters Art Market and is a wholly owned subsidiary of Baxters International (Art) Limited.
By using our Services and/or registering for an account with us, you are accepting the terms of this Privacy Notice and our User Agreement, and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Notice. If you do not provide the information we require, we may not be able to provide all of our Services to you.
- If you reside in the United Kingdom or the EEA, you are contracting with Baxters International (Art) Limited
- If you reside in a country outside the EEA you are contracting with Baxters International (Singapore) Pte Ltd
The company you are contracting with is your data controller, and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with our global privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of the Baxters International corporate family as described in this Privacy Notice. We may process and retain your personal information on our servers in the United Kingdom and elsewhere in the world where our data centres are located.
“Personal information” is information that can be associated with a specific person and could be used to identify that specific person whether from that data or from that data and other information that BAM! has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
Changes to this Privacy Notice
We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Notice through the BAM!Message Centre and/or via email.
Global Privacy Standards
Baxters International (Art) Limited has established global privacy standards for all Baxters International companies known as our Binding Corporate Rules (BCRs). They are our commitment to protect your personal information and honour our privacy obligations regardless of where your personal information is collected, processed or retained within our Baxters International corporate family. Similar BCRs have been approved by a number of European Union privacy regulators. That means we are treating your personal information everywhere within our Baxters International corporate family according to European Union privacy standards. More information about our BCRs and our global privacy standards is available at our BAM! Privacy Centre.
We collect, process and retain personal information from you and any devices (including mobile devices) you may use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services.
The personal information we collect includes the following:
- Personal information you give us when you use our Services or register for an account with us
- Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us
- Buying or selling information you provide during a transaction, or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in
- Other content that you generate, or that is connected to your account (such as adding items to your basket, adding items to your Watch List, creating collections and following other collections and sellers)
- Financial information (such as credit card or bank account numbers) in connection with a transaction
- Postage, billing and other information used to purchase or post an item, as well as, where postal services are provided through one of our programmes, information required to clear customs (such as Tax ID or other identification numbers) and relevant postage information (such as tracking numbers and tracking updates).
- In some instances, when you use our Services, you may provide age, gender, interests and favourites
- You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us regarding our Services
- Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected
- Personal information we collect automatically when you use our Services or register for an account with us
- We also collect information about your interaction with our Services, your advertising preferences and your communications with us. This is information we receive from the devices (including mobile devices) you use when you use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services. This information comprises the following: Device ID or unique identifier, device type, ID for advertising and unique device token
- Geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings’ menu
- Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information
- Personal information we collect using cookies, web beacons, and similar technologies
Personal information from other sources
We may supplement the information we collect with information from third parties and add it to your account information. For example, we may collect and use demographic information that is publicly available, additional contact information, credit check information and information from credit bureaus, as allowed by applicable national laws
We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatically access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or may have clicked on). If you provide us with access to any site with video content, then you agree that we may share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw consent. You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to your personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we may collect, use and retain the information provided by these social media sites in accordance with this Privacy Notice
If you give us personal information about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose and retain their personal information according to our Privacy Notice.
Use and Retention
We use the personal information we collect to: provide and improve our Services, to provide you with a personalized experience on our sites (especially, by offering you services and items that you may like), to contact you about your account and our Services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities. We may use and retain your personal information as follows:
- Provide access to and use of our Services.
- Offer you site content that includes items and services that you may like.
- Keep track of your basket, your Watch List and your collections, plus collections and sellers that you have chosen to follow.
- Give you access to your purchase history, scores, bids, internal messages and other features
- Provide you with credit offers and opportunities on behalf of other members of our eBay Inc. corporate family and their financial institution partners, keeping in mind we do not share any financial information with them without your explicit consent.
- Customize, measure and improve our Services
- Provide other services requested by you as described when we collect the information
- We may use geo-location information to provide you with location based services (such as advertising, search results and other personalized content)
- Contact you about your account and provide you customer service
- Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to provide you customer service
- Contact you as necessary to enforce our User Agreement, applicable national laws and any agreement we may have with you
- For these purposes we may contact you via email, telephone, text messages and postal mail. When contacting you via telephone, to ensure efficiency, we may use autodialed or pre-recorded calls and text messages as described in our User Agreement. Message and data rates may apply
- Personalize our advertising and marketing communications
- Personalize, measure and improve our advertising based on your advertising customization preferences
- Contact you, either via email, telephone, text messages or postal mail in order to: offer you coupons, discounts and special promotions and inform you about our Services and those of our Baxters International corporate family. We will use the contact information you have provided to contact you by email, SMS text and/or telephone if you have consented to such contact. Message and data rates may apply
- Deliver targeted marketing, service updates and promotional offers based on your communication preferences
- Prevent, detect, mitigate and investigate fraudulent or illegal activities
- Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities
- Enforce our Privacy Notice, our User Agreement or other policies
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
You have a choice about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.
You can control the methods by which we may contact you about your account and your buying and selling activities in the Communication Preference section within your BAM! Account. There, you can also control your member-to-member communications preferences setting and choose which newsletters and promotions you want to receive.
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, change your Communication Preferences within My BAM! account or indicate your communication preferences within the direct communication from us. Keep in mind, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
When you sign in to your account on our Services, we may give you the option to stay signed in to your account for a certain period of time. If you are using a public or shared computer, we encourage you not to choose to stay signed in. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:
- Buy or make an offer on an item
- Check out or add items to your cart
- Purchase an item with PayPal using Faster Checkout (if enabled in your account)
- View the activity header
- View the My BAM!page
- View or edit the Watch List
- View order details
- Leave Feedback
- View the profile page
- Send member-to-member messages
- Conduct after-sale activities, such as leaving Feedback, canceling orders, requesting returns or submitting claims
If you attempt to change your password, User ID, update any other account information or attempt other account activity beyond those listed above, you will be asked to enter your password.
You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer you should sign out and/or clear your cookies when you are done using our Services in order to protect your account and your personal information.
If you withdraw your consent for the use or disclosure of your personal information for purposes set out in this Privacy Notice, you may not have access to all our Services and we might not be able to provide you all of the Services and customer support offered to our users and authorized under this Privacy Notice and our User Agreement.
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. This includes the following:
You can see, review and change your personal information by signing in to your account. Please update your personal information immediately if it changes or is inaccurate
Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws
We will honour any statutory right you might have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us following the instructions in the Contact Us section below. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws, but will give you reasons if we do so
We may disclose your personal information to other members of the Baxters International corporate family or to third parties. This disclosure may be required for us to provide and to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our Services. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. As stated above, we do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose your personal information to the following parties and for the following purposes:
- Baxters International corporate family members, who may use it to:
- provide joint content and services (such as registration, transactions and customer support)
- help detect and prevent potentially fraudulent and illegal acts, violations of our User Agreement and data security breaches
- provide you personalized advertising
- guide decisions about their products, sites, applications, services, tools and marketing communications. Members of our Baxters International corporate family will use your personal information to send you marketing communications only if you have consented to receive such communications from them
- Service Providers and financial institution partners
- Third party service providers who help us to provide our Services, payment processing services, assist us in providing customized advertising, to assist us with the prevention, detection, mitigation and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations
- Third party financial institution partners who may offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third party financial institution partners will use your personal information to send you marketing communications only if you have requested their services
- Law enforcement, legal proceedings and as authorised by law
- to comply with our legal requirements, enforce our User Agreement, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property or safety.
- to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability. We will only disclose information we deem relevant to the investigation or inquiry, such as name, city, state, postcode, telephone number, email address, User ID history, IP address, fraud complaints, bidding and listing history
- to participants of the BAM!Art Program globally under confidentiality agreement, as we in our sole discretion deem necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose seller’s name, street address, city, state, postcode, country, phone number, email address and company name to the participants of the BAM!Art Program
- to credit agencies or bureaus as authorised by applicable national laws (e.g. information on late or missed payments or other defaults on your account that may be reflected in your credit report or file)
- to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity
- OtherBAM!users as authorised by you or your use of our Services.
When transacting with another user, the other user may request and we may provide him/her with information about you necessary to complete the transaction, such as your name, account ID, email address, contact details, shipping and billing address, or other information from you needed to promote the reliability and security of the transaction. If a transaction is held, fails or is later invalidated, we may also provide the other user with details of the unsuccessful transaction. The other user receiving your information is not allowed to use this information for purposes unrelated to the transaction, such as to contact you for marketing purposes, unless you have express consented to it. Contacting users with unwanted or threatening messages is a violation of our User Agreement.
Data disclosure to PayPal Inc. and its corporate family
We may disclose your personal information to PayPal Inc. and its corporate family for the following purposes:
- to prevent, detect, mitigate and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your BAM! or PayPal accounts
- to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes)
- to facilitate the processing of payment cards when you pay within our Services with a payment card and we use PayPal to process your payment
- to facilitate shipping and related services for purchases you made using PayPal
- Change of Ownership
If we were to merge with or be acquired by another company, we may share information with them in accordance with our global privacy standards. Should such an event occur, we will require that the new combined entity follow this Privacy Notice with respect to your personal information. If your personal information will be collected, used, disclosed or retained for any purposes not covered in this Privacy Notice, you will receive prior notification of the processing of your personal information for the new purposes.
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and information access authorization controls. If you believe your account has been abused, please contact us following the instructions in the Contact Us section below.
This section describes some additional important information related to your use of our Services. There are just a few more pieces of important privacy information related to your use of our Services that we need to cover:
When you share your personal information on our sites or applications – what happens?
Other users have access to the information you share on BAM!. For example, other users can see your purchases, items for sale, your collections, the sellers and collections you follow, storefronts, Feedback, ratings and associated comments. Other users can also see any information you chose to share in your profile or your collections.
Your User ID is displayed throughout BAM!and is available to the public. It is connected to all of your BAM!activity. Notices sent to other users about suspicious activity and notice violations on our sites refer to User IDs and specific items. So if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your BAM!activities.
To help protect your privacy, we allow only limited access to other users’ contact, shipping and financial information as necessary to facilitate your transactions and collect payments. However, when users are involved in a transaction, they have access to each other’s name, User ID, email address and other contact and shipping information.
How you should use the information you receive on BAM!
When you are in a transaction with another user, we enable you to obtain or we may provide you with the personal information of the other user (such as his/her name, account ID, email address, contact details, shipping and billing address) to complete the transaction. We encourage you to inform the other user about your privacy practices and respect his/her privacy. In all cases, you must give the other user a chance to remove himself/herself from your database and give him/her a chance to review what information you have collected about them.
You may use the personal information that you have access to only forBAM!transaction-related purposes, or for other services offered through BAM!(such as escrow, shipping, fraud complaints, and member-to-member communications), and for purposes expressly consented by the user to whom the information relates. Using personal information of other users that you have access to for any other purpose constitutes a violation of our User Agreement.
Unwanted or threatening email
We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list (email or postal), call or send him/her text messages for commercial purposes, even if this user purchased something from you, unless the user has given his/her explicit consent. Sending unwanted or threatening email and text messages is against our User Agreement. To report BAM! -related spam or spoof emails please forward the email to email@example.com.
Third Party Privacy Practices
This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their privacy notices and practices will apply.
We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. This is true even where the third parties to whom you disclose personal information are buyers or sellers on our sites.
Questions or Complaints
If you have a question or a complaint about this Privacy Notice, our global privacy standards or our information handling practices, you can reach the Global Privacy Office in writing by sending us a letter or postcard to: Baxters International , Attn: Legal – Global Privacy Office, #02-09, 21 Club Street, Singapore 069410.
You can also find more information on how to contact us at our BAM!Privacy Centre.
Terms and Conditions
1. ABOUT THESE TERMS OF SALE
1.1 These Terms of Sale (“Terms”), together with the BAM! Account Terms of Service, set out the terms and conditions that will apply when you place an order through BAM! operated web shops. If you are unable to understand, or have any questions about these Terms please contact BAM!. You will be required to confirm that you have read and accept these Terms before you submit an order through BAM!. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
1.2 Company information
Baxters International (Art) Limited – Company number: 1018665, 34 South Moulton Street, 1st Floor, Mayfair, London W1K 3RG
Baxters International (Singapore) Pte Ltd – Company number: 201535235Z, #02-09, 21 Club Street, Singapore, 069410
Pre-order products are sold and delivered to you by BAM!. In connection with the sales of pre-order products, Baxters International (Art) Limited will collect the orders and payments for pre-order products on behalf of BAM!.
The other products available through the web shops are sold and delivered to you by DHL or any preferred logistics provider.
1.3 These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.
1.4 The sales contract may be concluded in English language.
2.1 Customer initiated order cancellations and changes: You may not make changes or cancel your BAM! product order at any time after making the order.
2.2 Returns / refunds: Refunds in case of a faulty product: If you wish to return for a refund a product that is delivered to you by BAM! which is faulty or otherwise damaged when you receive it, or which does not correspond to the description on the web shop, you can do so in accordance with and pursuant to Return Policy within 14 days of receiving the product. This term does not apply to exchanges or to product which develops a fault after you receive it.
Refunds for non-faulty merchandise: You may cancel an order delivered to you by BAM! within 14 days of receipt of the product. The product and any accompanying material are not meant for general sale and are targeted to BAM! community and developers only. The product and any accompanying material are provided as is and without any warranties, express or implied. For support, contact firstname.lastname@example.org.
2.3 Order tracking: Tracking for your order may be available as separately informed by DHL.
3. ORDER AND ACCEPTANCE
3.1 Each order submitted constitutes an offer to purchase products. Orders are subject to BAM!’s acceptance and may be refused at BAM!’s discretion, for example in cases where:? orders cannot be processed due to an error in information you have provided;? there is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop; or? the products that you have ordered are no longer available through the web shop.
3.2 After BAM! receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact BAM! before you try to place another order for the same product.
3.3 You will receive an email when your order is being dispatched confirming that your order has been accepted.
3.4 If you have any questions, comments or concerns regarding BAM!’s order acceptance policy, or if you consider that your order was rejected in error, please contact BAM!.
4. PRODUCT AVAILABILITY
BAM! will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and BAM! may do so without first giving you notice of the changes. BAM! will not, however, make any changes to the price, availability or description of any product after an order has been accepted.
5. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact BAM!. If your order has already been dispatched, (i) for the pre-order products you will be able to request a refund of the product as separately informed by BAM!, and (ii) for other products you will only be able to request a refund of the product: please see Return Policy.
6. ORDER TRACKING
For other than pre-order products, you can track the progress of your order by logging into your BAM! account. For pre-order products, the order tracking may be available as separately informed by BAM!.
7.1 In some cases some products might not be available for all countries. You will be informed of any such territorial restrictions before you can purchase the product.
7.2 Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
7.3 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, BAM! cannot promise that they are accurate.
7.4 BAM! reserve the right to deliver the ordered products in separate shipments.
7.5 Product that is delivered to you will become your property at the time that you receive it provided that BAM! has received full payment for the product. As soon as BAM! has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
8. PRICES AND PAYMENT
8.1 The product price is always the price indicated in the web shop when you place your order. The price includes VAT, GST or any jurisdictional taxes.
8.2 Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by PayPal:
PAYPAL: Business ID: R.C.S.Luxembourg B 118 349, 22-24 Boulevard Royal, L-2449, Luxembourg
8.3 Payments by credit and debit cards:
If you would like to pay by credit or debit card, BAM! will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.
8.4 Online banks:
In some countries purchases will also be possible via online payment systems. These services will be offered via BAM!’s payment partners in accordance with their terms.
9. RETURNS / REFUNDS
9.1 Refunds or exchanges in case of a faulty product: If you wish to exchange or return for a refund a pre-order product which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and as separately informed by BAM!.
If you wish to exchange or return for a refund a product that is sold and delivered to you by BAM! which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and Return Policy.
This provision does not set-aside your mandatory legal rights in this respect.
9.2 Refunds for non-faulty merchandise: You can exercise the right to cancel an order for pre-order product in accordance with and pursuant to applicable law and as separately informed by BAM!. You can exercise the right to cancel an order for product sold and delivered to you by BAM! within fourteen (14) days from the date that the product is received in accordance and pursuant to the terms of Return Policy.
10. LIABILITY TO YOU
10.1 Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.
10.2 BAM! will not be liable to you under a contract for:
? any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
? any loss or corruption of or damage to data; or
? any loss or damage which was not a reasonably foreseeable result of either breach of a contract
or breach of legal duty of care.
11. PERSONAL INFORMATION
12. GENERAL TERMS
The contract for sales of pre-order products and other products will be solely between you and BAM! and is governed by the laws of England and Wales. If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
13. CONTACT BAM!
If you have any questions about these Terms, please contact BAM! at email@example.com
Meet our Global Team
Born and raised in Western Australia, Andini moved to the UK to complete her studies and immediately fell in love with the cosmopolitan magic of London and all of it’s cultural offerings. An accomplished writer, musician and painter, Andini has also established herself as a renown fashion blogger and is often featured in well known publications. She was recently shortlisted for ‘Best Established Fashion Blog’ in the Cosmopolitan Blog Awards and continues to build up an impressive number of committed followers.
An active Director of Baxters-International(Art) Limited Andini has immersed herself in the art scene of the UK and its European neighbours. She is a well connected Ambassador for the BAM! Brand and strives to support both local and overseas artists by promoting their work to a global audience.
As a Director of Baxters-International (Art), Windie brings to the Company an extensive knowledge of business and retail practices, gained largely at the New York office of BBDO Worldwide, a global conglomerate with 289 advertising agencies spanning 81 countries. During her time there, BBDO achieved a plethora of awards including being as the ‘Most Effective Network in the World’ by the Global Effie Effectiveness Index in 2011, 2014, 2015 and 2017. Windie’s experience also extends to working within the travel industry and this, coupled with her own frequent excursions, gives her an in-depth understanding of how the world’s different cultures and practices impact on the business world.
Yunita is a passionate supporter of the arts and believes BAM! is the perfect platform from which to catapult local artists onto a global stage. Originally from Indonesia, Yunita has a particular interest in supporting the artists from this region. Lack of public institutions, collections and support is a large issue affecting artists in Indonesia and with only a few art institutes they rely heavily on external support. Yunita’s knowledge and understanding of the art scene in Indonesia make her well placed to bring new and creative artwork to BAM! and to share it’s diverse traditions with our customers.
Mark is a UK qualified solicitor and acts as the Managing Director of BAM! A passionate supporter of the arts, BAM! was born out of a desire to find a way to take art to a global audience whilst at the same time fairly compensating the artists for their work allowing them to focus on their creativity and forge sustainable careers. Anyone with a phone can now browse through thousands of artworks and with the cutting technology of AR can even ‘try before they buy’. As an excellent speaker, Mark is frequently invited to conferences across the world and is a regular contributor to various well known journals.
Caroline is based in our Singapore office and recently graduated with a Bachelor’s Degree in Commerce and a Masters Degree in International Business and Management from the University of Adelaide (Australia), one of Australia’s eight leading research Universities. Caroline has been with BAM! right from the beginning and has played a large role in it’s development. Officially the BAM! tecchy guru, Caroline is always keen to hear your feedback so we can continue to develop the App in the best possible way to service the artists needs.
Clare is based in Brighton, helping with our BAM! content by researching related industry topics ensuring that BAM! is always up to date with international developments and how these may affect our artists and their work. She enjoys making new connections, constantly exploring opportunities to forge new partnerships with both artists and other related industries. Clare is a dedicated and organised business manager and has gained experience in several diverse industries, often in challenging environments, across the UK, Myanmar and Singapore.
Originally from Poland, Ewa is our London based team member of BAM! With a Masters degree in Business and Management she is a customer focused professional with a keen interest in building close and lasting relationships with our artists. You will often find her out and about visiting all the region’s art fairs meeting both our existing artists and engaging with new ones. Ewa is passionate about human rights, social equality and justice both on a global and local level. She relaxes by spending time with her husband and family, travelling and walking her beloved dog Mika
Born and raised in Milan, Italy, after completing her degree in Inter-cultural Communications at Milan University Rossella moved to the UK and is now based in our Edinburgh office. Rossella has a passion for all things creative and injects her own creativity into a love of cooking, advocating that food can also be a form of art. She has been part of the BAM! team since 2017 and is proud to be a part of one of the first online art platforms with Augmented Reality (AR) enjoying how innovation and tradition can work together in a creative project like BAM!
BAM! a mobile and online market place for buying and selling art pieces from all over the world. More and more art is being bought online meaning customers are no longer restricted to just buying art from their local galleries.
Conceived as a social enterprise, and born out of a desire to genuinely support Artists, the sole objective of BAM! is to use modern technology to bring artistic individuals to light and share their work with buyers around the world. Despite still only being relatively new, we have already attracted artists from all over the world, which is fantastic.
A few other points of interest include:-
· BAM! is simple and quick to use
· BAM! allows anyone with a phone to view your artwork anytime, anywhere.
· BAM! the first App to have Augmented Reality – customers can see how your artwork looks in real size, on any wall.
· BAM! allows you to upload multiple photos and videos
· BAM! fully implemented with DHL so all transport solutions and insurances are taken care of
· BAM! where commission is just 7% of the selling price
Take a look at our platform, you can create a profile and upload pictures of your work at www.baxters-art.com. It’s free and it’s easy and we would love to hear your feedback. Once your work is uploaded, customers can view it on the App. You can take a look for yourself by downloading the App from either Google Play or the App store.